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Possible CPanel Import error for missing "ssldomain" folder

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  • Possible CPanel Import error for missing "ssldomain" folder

    Was running an import for a client from a CPanel account and it kept failing on
    Code:
     MESSAGE: file(/thetempdirectoryhere/cpanelImportABC123/theimportpackage/ssldomain): failed to open stream: No such file or directory
    I just extracted the backup files from the package, found a folder called "ssl," renamed it to "ssldomain," then packaged up the files again and then the import worked fine.

    I said "possible" bug since I'm not sure if there was something weird in this package or if this is just a new format from CPanel that needs to be taken into account on the IW importer side.
    [ JUSTIN ]
    [ OFF unit ]
    [ WEB DESIGN / DEVELOPMENT, GRAPHIC DESIGN, OTHER STUFF
    ]

  • #2
    A follow up to this, the import had several secondary sites which imported ok, but was getting the following error:
    Code:
    Forbidden
    
    
    You don't have permission to access / on this server.
    Server unable to read htaccess file, denying access to be safe
    Turns out the secondary domain directories were set as drwxr-s---, changing them to drwxr-sr-x solved the issue.
    [ JUSTIN ]
    [ OFF unit ]
    [ WEB DESIGN / DEVELOPMENT, GRAPHIC DESIGN, OTHER STUFF
    ]

    Comment


    • #3
      Hi Justin

      Kudos to you and thanks for posting issue with resolution.

      Ill forward your thread to IW so there aware as it could be a cpanel change of format perhaps

      Hope you have a lovely weekend

      Many thanks

      John

      Comment


      • #4
        Hello--

        We haven't had any other reports of issues with cpanel imports, but there could be something new we're not aware of. What version of Cpanel were you importing from? Would you be able to submit a support ticket and attach the Cpanel backup you were importing so we can attempt to reproduce the issue/investigate? Normally, I would recommend having your hosting company submit the ticket, but easy enough to cut out the middle man in this case. :-)

        You can submit the ticket, here: https://support.interworx.com/

        Thanks,
        -Jenna
        Last edited by IWorx-Jenna; 08-06-2018, 01:29 PM.

        Comment


        • #5
          Hi Jenna, I've submitted a ticket just now with download link.

          cPanel Version I was given was 72.0.10???
          Last edited by Justec; 08-06-2018, 06:47 PM.
          [ JUSTIN ]
          [ OFF unit ]
          [ WEB DESIGN / DEVELOPMENT, GRAPHIC DESIGN, OTHER STUFF
          ]

          Comment

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