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Can't generate private key

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  • Can't generate private key

    Hi all,

    When clicking the generate private key button, the following error box pops up:

    "A System error has occurred
    replyCode: 500
    replyText: Generic Server Issue
    replyData:
    null"
    Any idea how to get this fixed?

  • #2
    Hi Bertie

    Many thanks but not a lot to go sorry

    I have seen the occasional system error 500 and a refresh of the browser page corrects it.

    Many thanks

    John

    Comment


    • #3
      Originally posted by d2d4j View Post
      Hi Bertie

      Many thanks but not a lot to go sorry

      I have seen the occasional system error 500 and a refresh of the browser page corrects it.

      Many thanks

      John
      Yeah it's a client who reported it to us. We also tried it on our end and was giving us the same issue.

      Comment


      • #4
        Just noticed this in the iworx.log file:

        2017-05-18 04:16:23.36358 [kapl38-jtmf-d623-WEB] [EMERG] : ERROR: /usr/local/interworx/include/IWorxFileSys.php(909): fopen(/home/domain/var/domain.com/ssl/domain.com.priv.key): failed to open stream: Permission denied : /xhr.php

        Looks like that could be the issue I suppose?

        Comment


        • #5
          Hi Bertie

          Many thanks

          Sounds like either a break somewhere perhaps, or their space allocation maybe full perhaps

          Have you tried to restart service or restart Iw (ssh into server, run as root or su service iworx restart)

          Lastly, have you restarted the server

          If needed quickly, I would open a support ticket

          Many thanks

          John

          Comment


          • #6
            Hi Bertie

            Yes, looks like it is

            There is a pex file to correct permissions, from ~iworx/bin I think from memory (sorry on tapatalk from mobile) called varpermsfix.pex, which if you man it, should give options

            Many thanks

            John

            Comment


            • #7
              Originally posted by d2d4j View Post
              Hi Bertie

              Yes, looks like it is

              There is a pex file to correct permissions, from ~iworx/bin I think from memory (sorry on tapatalk from mobile) called varpermsfix.pex, which if you man it, should give options

              Many thanks

              John
              Hi John,

              Thanks for that. Managed to resolve the issue by running:

              ./varpermsfix.pex --siteworx=domain.com

              Comment

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