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Mass Import - Invalid password

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  • Joseph H
    started a topic Mass Import - Invalid password

    Mass Import - Invalid password

    Hi Guys, I have been facing a problem with mass Import transfer, If I select on account, I transfers ok. But as soon as I select multiple accounts then All shows errors > Invalid Password.

    How can I solve this?
    Thanks

  • Joseph H
    replied
    Originally posted by d2d4j View Post
    Hi Joseph

    Apologies for delay, just starting to get over a bug caught from grandchildren last week

    What iw versions are both servers running

    If this has been resolved, please could you update your thread with a little detail over what it was/resolution so it may help others

    I have to say, it is a strange one and not something I have come across before

    Thinking curl, or perhaps drive space as a guess

    Is there any more detail shown in logs (Interworx error logs etc)

    Have you opened a support ticket, if not, it might be the way to go

    Many thanks

    John
    No, I just had to give up after trying all that I could. We used Licensecart, so they contacted you for us. Currently trying a different method.
    Last edited by Joseph H; 11-19-2017, 01:54 PM.

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  • d2d4j
    replied
    Hi Joseph

    Apologies for delay, just starting to get over a bug caught from grandchildren last week

    What iw versions are both servers running

    If this has been resolved, please could you update your thread with a little detail over what it was/resolution so it may help others

    I have to say, it is a strange one and not something I have come across before

    Thinking curl, or perhaps drive space as a guess

    Is there any more detail shown in logs (Interworx error logs etc)

    Have you opened a support ticket, if not, it might be the way to go

    Many thanks

    John

    Leave a comment:


  • Joseph H
    replied
    Thanks for the advice, And yes I can SSH both servers fine.

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  • d2d4j
    replied
    Hi Joseph

    Can you SSH to the IW server as root

    The error is the error, wrong password but could be for a few reasons, so above should clarify a little

    Mass transfer I always thought required root access

    I hope that helps a little but if needed quickly, I would advise open a support ticket and let IW have a look

    Many thanks

    John

    Leave a comment:

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