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  • R1soft Backup Cant Detect Interworx

    Hi,

    Its look like after update, my server failed to backup with R1soft because R1soft cant detect Interworx path.

    Logs
    ----------------------------------------
    Message Time Level Source Message
    2/5/18 6:05:16 PM Info Manager Processed 53 out of 53 control panel users
    2/5/18 6:05:16 PM Info Manager Verifying control panel user data
    2/5/18 6:05:16 PM Error Manager Failed to verify existence of directory '/chroot/home/ahliilmu' for control panel user 'ahliilmu' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, ahliilmu])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/anamoore' for control panel user 'anamoore' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, anamoore])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/animeker' for control panel user 'animeker' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, animeker])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/armarweb' for control panel user 'armarweb' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, armarweb])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/artstudi' for control panel user 'artstudi' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, artstudi])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/asajimly' for control panel user 'asajimly' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, asajimly])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/bolajitu' for control panel user 'bolajitu' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, bolajitu])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/bolaliga' for control panel user 'bolaliga' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, bolaliga])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/bpulsaco' for control panel user 'bpulsaco' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, bpulsaco])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/ceoncoid' for control panel user 'ceoncoid' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, ceoncoid])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/chromeex' for control panel user 'chromeex' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, chromeex])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/citosgau' for control panel user 'citosgau' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, citosgau])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/demoindo' for control panel user 'demoindo' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, demoindo])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/dpksulse' for control panel user 'dpksulse' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, dpksulse])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/etrashxr' for control panel user 'etrashxr' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, etrashxr])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/faizhasa' for control panel user 'faizhasa' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, faizhasa])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/gamaccac' for control panel user 'gamaccac' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, gamaccac])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/gerakanm' for control panel user 'gerakanm' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, gerakanm])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/handayan' for control panel user 'handayan' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, handayan])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/hasanidl' for control panel user 'hasanidl' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, hasanidl])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/ibeework' for control panel user 'ibeework' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, ibeework])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/ilmunyap' for control panel user 'ilmunyap' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, ilmunyap])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/ilmupe' for control panel user 'ilmupe' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, ilmupe])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/ilmupele' for control panel user 'ilmupele' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, ilmupele])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/japunisc' for control panel user 'japunisc' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, japunisc])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/khairilx' for control panel user 'khairilx' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, khairilx])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/lancebee' for control panel user 'lancebee' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, lancebee])
    2/5/18 6:05:17 PM Error Manager Failed to verify existence of directory '/chroot/home/mpcpurwc' for control panel user 'mpcpurwc' ('INTERWORX')
    2/5/18 6:05:17 PM Error Manager Path not found ([chroot, home, mpcpurwc])
    2/5/18 6:05:18 PM Error Manager Failed to verify existence of directory '/chroot/home/optikgra' for control panel user 'optikgra' ('INTERWORX')
    2/5/18 6:05:18 PM Error Manager Path not found ([chroot, home, optikgra])
    2/5/18 6:05:18 PM Error Manager Failed to verify existence of directory '/chroot/home/otakunim' for control panel user 'otakunim' ('INTERWORX')
    2/5/18 6:05:18 PM Error Manager Path not found ([chroot, home, otakunim])
    2/5/18 6:05:18 PM Error Manager Failed to verify existence of directory '/chroot/home/pakarip' for control panel user 'pakarip' ('INTERWORX')
    2/5/18 6:05:18 PM Error Manager Path not found ([chroot, home, pakarip])
    2/5/18 6:05:18 PM Error Manager Failed to verify existence of directory '/chroot/home/pelarisa' for control panel user 'pelarisa' ('INTERWORX')
    2/5/18 6:05:18 PM Error Manager Path not found ([chroot, home, pelarisa])
    2/5/18 6:05:18 PM Error Manager Failed to verify existence of directory '/chroot/home/peletcew' for control panel user 'peletcew' ('INTERWORX')
    2/5/18 6:05:18 PM Error Manager Path not found ([chroot, home, peletcew])
    2/5/18 6:05:18 PM Error Manager Failed to verify existence of directory '/chroot/home/prijajic' for control panel user 'prijajic' ('INTERWORX')
    2/5/18 6:05:18 PM Error Manager Path not found ([chroot, home, prijajic])
    2/5/18 6:05:18 PM Error Manager Failed to verify existence of directory '/chroot/home/rizalkha' for control panel user 'rizalkha' ('INTERWORX')
    2/5/18 6:05:18 PM Error Manager Path not found ([chroot, home, rizalkha])
    2/5/18 6:05:18 PM Error Manager Failed to verify existence of directory '/chroot/home/ruangpas' for control panel user 'ruangpas' ('INTERWORX')
    2/5/18 6:05:18 PM Error Manager Path not found ([chroot, home, ruangpas])
    2/5/18 6:05:18 PM Error Manager Failed to verify existence of directory '/chroot/home/seokagec' for control panel user 'seokagec' ('INTERWORX')
    2/5/18 6:05:18 PM Error Manager Path not found ([chroot, home, seokagec])
    2/5/18 6:05:18 PM Error Manager Failed to verify existence of directory '/chroot/home/sidokert' for control panel user 'sidokert' ('INTERWORX')
    2/5/18 6:05:18 PM Error Manager Path not found ([chroot, home, sidokert])
    2/5/18 6:05:18 PM Error Manager Failed to verify existence of directory '/chroot/home/sismonda' for control panel user 'sismonda' ('INTERWORX')
    2/5/18 6:05:18 PM Error Manager Path not found ([chroot, home, sismonda])
    2/5/18 6:05:18 PM Error Manager Failed to verify existence of directory '/chroot/home/smansakx' for control panel user 'smansakx' ('INTERWORX')
    2/5/18 6:05:18 PM Error Manager Path not found ([chroot, home, smansakx])
    2/5/18 6:05:19 PM Error Manager Failed to verify existence of directory '/chroot/home/smmggmen' for control panel user 'smmggmen' ('INTERWORX')
    2/5/18 6:05:19 PM Error Manager Path not found ([chroot, home, smmggmen])
    2/5/18 6:05:19 PM Error Manager Failed to verify existence of directory '/chroot/home/taniatra' for control panel user 'taniatra' ('INTERWORX')
    2/5/18 6:05:19 PM Error Manager Path not found ([chroot, home, taniatra])
    2/5/18 6:05:19 PM Error Manager Failed to verify existence of directory '/chroot/home/tekotekn' for control panel user 'tekotekn' ('INTERWORX')
    2/5/18 6:05:19 PM Error Manager Path not found ([chroot, home, tekotekn])
    2/5/18 6:05:19 PM Error Manager Failed to verify existence of directory '/chroot/home/testsind' for control panel user 'testsind' ('INTERWORX')
    2/5/18 6:05:19 PM Error Manager Path not found ([chroot, home, testsind])
    2/5/18 6:05:19 PM Error Manager Failed to verify existence of directory '/chroot/home/verihend' for control panel user 'verihend' ('INTERWORX')
    2/5/18 6:05:19 PM Error Manager Path not found ([chroot, home, verihend])
    2/5/18 6:05:19 PM Error Manager Failed to verify existence of directory '/chroot/home/vrigonet' for control panel user 'vrigonet' ('INTERWORX')
    2/5/18 6:05:19 PM Error Manager Path not found ([chroot, home, vrigonet])
    2/5/18 6:05:19 PM Error Manager Failed to verify existence of directory '/chroot/home/wahbange' for control panel user 'wahbange' ('INTERWORX')
    2/5/18 6:05:19 PM Error Manager Path not found ([chroot, home, wahbange])
    2/5/18 6:05:19 PM Error Manager Failed to verify existence of directory '/chroot/home/wattumar' for control panel user 'wattumar' ('INTERWORX')
    2/5/18 6:05:19 PM Error Manager Path not found ([chroot, home, wattumar])
    2/5/18 6:05:19 PM Info Manager Verified 53 out of 53 control panel users
    2/5/18 6:05:19 PM Info Manager Updating Control Panel Users in Recovery Point
    2/5/18 6:05:20 PM Info Manager Finished protecting control panel instances
    2/5/18 6:05:20 PM Info Manager Backup Manager synchronization completed
    2/5/18 6:05:21 PM Info Manager Task Finished
    I removed several logs on above text, please download attachment for full logs.

    InterWorx Version 6.0.30-1437 (Beta Channel)
    Distribution CloudLinux Server release 6.9 (Igor Volk)
    CageFS is enabled.

    Please help.

    Thanks
    Attached Files

  • #2
    Hi Khairil

    Many thanks
    What version of R1soft are you using (the new version is 6.6.1 I think but I have not installed it as yet myself)
    Do you use your own R1soft backup server or use a third party as we do
    I think the issue is most likely that R1soft does not have permission to access those folders perhaps but could be wrong
    Have you turned on full debug in R1soft to see if there is any additional information which may help
    You could always open a support ticket and ask IW to have a look
    Please could you update your post once resolved
    Many thanks
    John

    Comment


    • #3
      >What version of R1soft are you using (the new version is 6.6.1 I think but I have not installed it as yet myself)
      [root@backup1sg ~]# r1soft-setup --version
      r1soft-setup (Server Backup Setup/Custom kernel installer) 6.0.0 build 37
      Build Date: 2017/05/12 10:45:36
      Copyright (c) 2015 by R1Soft, Inc. All rights reserved



      >Do you use your own R1soft backup server or use a third party as we do

      Yes I am use my own server backup not from third party provider.

      >I think the issue is most likely that R1soft does not have permission to access those folders perhaps but could be wrong
      Hmm, R1soft backup is running fine month by month.

      Maybe I need to open support ticket to solve this issue.

      I will update to this thread if the issue is resolved.

      Thanks

      Comment

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