Get message when i want to ad a second database

Hi,
Got a little problem on my siteworx account.
I have create true nodeworx a siteworx account, with a capacities of 20 databases now the problem am facing is when i want to ad a second database with the same user under the same account i get a message:

There was a problem validating the form. Please see details below.

but i don`t see the problem…
the only thing i want is to ad a second database…
how to resolve this?

Regards Marcel

Hi marcel

I hope you don’t mind, but you have not given a lot to go on sorry.

Please can you check the following

MySQL quantity set
MySQL users set
Enough space allocated to siteworx account
Enough overall space on your server
You are not trying to duplicate either a MySQL database name or user

If these are correct, you would be better to post a pic or the validation failure, if you click the yellow triangle shown next to the form where it failed, it usually tells you why, ideally this is what’s needed to help

Many thanks

John

Hi marcel

Sorry, also check the same for the reseller account the siteworx account is assigned too.

I suspect your MySQL is all used in either the number of db or users and hence why it fails.

Hope that helps and if you post back after checking.

Many thanks

John

Hi John,

Oke found what the problem was… when i use firefox it worked… but with chrome not…
I don`t know what the problem is in chrome…may be some kind of extension in chrome…

strange…

Hi marcel

Thanks for sharing and glad you’ve found the issue.

I don’t think I’d have seen that because we do not use chrome.

Many thanks

John

Hi John,
The problem was the extension lastpass…

Regards Marcel