I disabled a siteworx account and then later on enabled it. In the InterWorx control panel, it says the site is enabled, but the user still gets this error message.
This Site Has Been Disabled
[B]Contact your service provider for more information.[/B]
I have cleared all the cache from my browsers and machines and even tested the site from other machines and the user still gets this error message. I have even restarted my server and disabled and re-enabled the site. I’m at loss as to what to do.
I’m sorry it’s late here but I would do 1 of 2 things as I’m not in position to either test or think sorry
I would either:
open a support ticket with IW - those guys rock
Or
Backup and delete the siteworx account, then do a restore.
The option you choose depends upon how fast you need the site back live
I’ll test it tommorow though, just to see if I can duplicate issue on our systems, but obviously you have not given details of server, distro or IW cp version your using.
Where is the information on user accounts saved? Because I have completely reloaded my servers and got the same error. Backing up and restoring over the old version seemed to have fixed it though, but another similar issue I have is when an account runs out of bandwidth I can’t get rid of the out of bandwidth message on there site. Again, completely reloading the server didn’t fix it, so where in the world is the user account information saved? It must be saved on server that activates my licence. Anyone have any advice or know how that system works?