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  • This Site Has Been Disabled

    I disabled a siteworx account and then later on enabled it. In the InterWorx control panel, it says the site is enabled, but the user still gets this error message.

    This Site Has Been Disabled

    Contact your service provider for more information.

    I have cleared all the cache from my browsers and machines and even tested the site from other machines and the user still gets this error message. I have even restarted my server and disabled and re-enabled the site. I'm at loss as to what to do.

  • #2
    Hi jamrizzi

    I'm sorry it's late here but I would do 1 of 2 things as I'm not in position to either test or think sorry

    I would either:

    open a support ticket with IW - those guys rock

    Or

    Backup and delete the siteworx account, then do a restore.

    The option you choose depends upon how fast you need the site back live

    I'll test it tommorow though, just to see if I can duplicate issue on our systems, but obviously you have not given details of server, distro or IW cp version your using.

    Many thanks

    John

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    • #3
      Hi jamrizzi

      I have tested on our systems and all worked as expected.

      If you opened a support ticket with IW and it's resolved, it would be nice if you could update your post with the fix.

      If you have not opened a support ticket, is there anything shown in logs which may help

      Many thanks

      John

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      • #4
        Works as planned on my end too, running: Web Hosting Control Panel v5.0.15
        Michael Dance
        Licensecart Certified Distribution for Blesta, Interworx, KernelCare, CraftSRV, Softaculous, SolusVM, LiteSpeed & SSLs.
        Free Softaculous & 50% off KernelCare with every InterWorx license bought with us. We pride ourselves by being the cheapest External provider.
        Need Help? Check out the InterWorx FAQs or check out our Knowledgebase. In the InterWorx family, you're never alone!

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        • #5
          Where is the information on user accounts saved? Because I have completely reloaded my servers and got the same error. Backing up and restoring over the old version seemed to have fixed it though, but another similar issue I have is when an account runs out of bandwidth I can't get rid of the out of bandwidth message on there site. Again, completely reloading the server didn't fix it, so where in the world is the user account information saved? It must be saved on server that activates my licence. Anyone have any advice or know how that system works?


          Sent from my iPod touch using Tapatalk

          Comment


          • #6
            Hi jamrizzi

            Many thanks, and glad to hear backup/restore worked.

            What is your server, distro and IW-CP.

            You should not be having this issue

            The licence server only confirms if your licence is valid. It does not contain any settings that I am aware off.

            Also, can you set logging to debug, nodeworx, server, settings, debug and save.

            Is there any errors shown when you test by setting disabled/enabled in iWorx logs.

            Many thanks

            John

            Comment


            • #7
              Are any settings saved in the users file system


              Sent from my iPod touch using Tapatalk

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              • #8
                Hi jamrizzi

                I'm not too sure of your question

                If you mean where the users hosting files are, I think not but you can check

                I suspect the settings your looking for would be held in the siteworx vhost file, which I'm thinking will be redirects.

                I would strongly advise you open a support ticket so IW can see what's happening as your not sharing any information which helps to understand

                Many thanks

                John

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