cannot use an email address

Hi
I am trying to add an email address to one of my sites. Everytime I try i get the message? Changes NOT saved:
? Error: User’s directory already exists?
but I cannot find where this directory is or more importantly what to do to make the email address work. The email address is info@wedofloors.
Can anybody help?

[quote=malcolmdent;14062]Hi
I am trying to add an email address to one of my sites. Everytime I try i get the message? Changes NOT saved:
? Error: User’s directory already exists?
but I cannot find where this directory is or more importantly what to do to make the email address work. The email address is info@wedofloors.
Can anybody help?[/quote]

Please open a support ticket with root and nodeworx login info and the details as to how to reproduce this and one of our staff will take a look. It sounds like you tried to create it in the past (or created and deleted it) and something was left over somewhere.

Still more questions

Hi Tom and thanks for the reply.
I tried the ticket option but could not get through the signing in as it was asking me for details i do not have (I think the first two or three questions) can you help this poor novice?
regards
Malcolm