Hi Jenna
Sorry I think I may have taken off topic slightly but just needed to be sure that using a siteworx account for nodeworx SSL was still in use. I think your support tickets over manual renewal were more to do with users not implementing code similar to this thread from 2016.
Server SSL Certificate via LetsEncrypt - NodeWorx / General Discussion - Interworx Forum
It was not long after that nodeworx SSL could be generated using LE but also use a siteworx account, which I think just changes the location of the SSL files
Anyway sorry for taking off topic
Donnti issue is /siteworx is secure but /nodeworx is not
After thinking about this, it could be stale browser cache but woudl need more details
Hopefully donnti will post back or open a support ticket
Many thanks and hope you have a lovely weekend
John