FTP resume

One of my customers submitted this to me and I don’t know where to begin:

It’s turned on in Nodeworx, yet when I try to resume an upload with WSFTP, got this error:
[2,1/9/2006 10:53:16 AM,0]REST 18638848

[2,1/9/2006 10:53:16 AM,0]350 Restarting at 18638848. Send STORE or RETRIEVE to initiate transfer

[2,1/9/2006 10:53:16 AM,0]STOR XXXXXXXX.mpg

[2,1/9/2006 10:53:16 AM,0]451 XXXXXXXX: Append/Restart not permitted, try again

Hi Johan,

Have them try turning off both Allow Upload Resume and Allow Upload Resume in nodeworx, and them turning them both back on, and then explictly restart the ftp service. That should cover all the bases. If it still doesn’t work after that, a support ticket w/ login info is probably in order.