# Hello guys iam not receiving remote emqils **URL:** \ **Category:** Uncategorized\ **Created:** [April 8, 2022, 1:43pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688 "2022-04-08T13:43:28Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![donald](https://forums.interworx.com/letter_avatar_proxy/v4/letter/d/ac8455/32.png) [@donald](https://forums.interworx.com/u/donald)\ **Post date:** [April 8, 2022, 1:43pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/1 "2022-04-08T13:43:29Z")
I can not receive remote emails to my vps server iam only reciving local emails ---
**Author:** ![IWorx-Jenna](https://forums.interworx.com/user_avatar/forums.interworx.com/iworx-jenna/32/41_2.png) [@IWorx-Jenna](https://forums.interworx.com/u/IWorx-Jenna)\ **Post date:** [April 8, 2022, 2:30pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/2 "2022-04-08T14:30:09Z")
Hello– Unfortunately, that is not a lot of information to go on. Where did you purchase your license/server/hosting from? They would be a good point of contact for you to help you troubleshoot and resolve this issue. If you have access to the command line of your server as root, I would recommend sending a test email from an account outside of the server, and run `tail -f /var/log/send/current` at the command line. That will show in real time if the message is coming into the server. Also, you may get a bounce back to your remote account with a helpful error message as to why the message is not being sent. Thanks, -Jenna ---
**Author:** ![donald](https://forums.interworx.com/letter_avatar_proxy/v4/letter/d/ac8455/32.png) [@donald](https://forums.interworx.com/u/donald)\ **Post date:** [April 8, 2022, 2:32pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/3 "2022-04-08T14:32:30Z")
I host with name cheap and they say you need to ask your administrators of which iam the admin ---
**Author:** ![IWorx-Jenna](https://forums.interworx.com/user_avatar/forums.interworx.com/iworx-jenna/32/41_2.png) [@IWorx-Jenna](https://forums.interworx.com/u/IWorx-Jenna)\ **Post date:** [April 8, 2022, 2:33pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/4 "2022-04-08T14:33:56Z")
Hello– Did you try the troubleshooting steps I laid out? Thanks, -Jenna ---
**Author:** ![donald](https://forums.interworx.com/letter_avatar_proxy/v4/letter/d/ac8455/32.png) [@donald](https://forums.interworx.com/u/donald)\ **Post date:** [April 8, 2022, 2:34pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/5 "2022-04-08T14:34:31Z")
Iam trying right now ---
**Author:** ![donald](https://forums.interworx.com/letter_avatar_proxy/v4/letter/d/ac8455/32.png) [@donald](https://forums.interworx.com/u/donald)\ **Post date:** [April 8, 2022, 2:39pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/6 "2022-04-08T14:39:18Z")
![16494286708133230682920705459864](https://forums.interworx.com/uploads/default/original/2X/a/adaa0bb5dcb0b45d9e217072f0f885bf64004046.jpeg) 7 Thats what i got ---
**Author:** ![IWorx-Jenna](https://forums.interworx.com/user_avatar/forums.interworx.com/iworx-jenna/32/41_2.png) [@IWorx-Jenna](https://forums.interworx.com/u/IWorx-Jenna)\ **Post date:** [April 8, 2022, 2:42pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/7 "2022-04-08T14:42:38Z")
Hello– For the future, please just copy/paste the output of what you see in your terminal. That picture is next to impossible to read. ☹ I think it says that there is a “no such email box” error. – Does the email address you are trying to send to exist on the server? You can see this by logging into SiteWorx for the account and looking under Hosting Features \> Email \> Mailboxes –Is this domain supposed to be using an outside mail service? –Are you using Namecheap’s email forwarding service? Thanks, -Jenna ---
**Author:** ![IWorx-Jenna](https://forums.interworx.com/user_avatar/forums.interworx.com/iworx-jenna/32/41_2.png) [@IWorx-Jenna](https://forums.interworx.com/u/IWorx-Jenna)\ **Post date:** [April 8, 2022, 2:43pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/8 "2022-04-08T14:43:19Z")
Also, because that image is so hard to read, please also include a copy/paste of what is shown, there. ---
**Author:** ![donald](https://forums.interworx.com/letter_avatar_proxy/v4/letter/d/ac8455/32.png) [@donald](https://forums.interworx.com/u/donald)\ **Post date:** [April 8, 2022, 2:44pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/9 "2022-04-08T14:44:53Z")
@40000000625049bc220140ec info msg 131131: bytes 1937 from \<#@[]\> qp 14604 uid 1 01 @40000000625049bc22adeff4 starting delivery 14658: msg 131131 to local [muckem.co](http://muckem.co)[m-updates@muckem.com](mailto:m-updates@muckem.com) @40000000625049bc22adf7c4 status: local 2/10 remote 0/255 @40000000625049bc22adfbac delivery 14657: success: did\_0+1+0/qp\_14604/ @40000000625049bc22adfbac status: local 1/10 remote 0/255 @40000000625049bc22adff94 end msg 131117 @40000000625049bc26332acc delivery 14658: failure: Sorry,_no\_mailbox\_here\_by\_tha t\_name._(#5.1.1)/ @40000000625049bc26353254 status: local 0/10 remote 0/255 @40000000625049bc2635edd4 triple bounce: discarding bounce/131131 @40000000625049bc263672a4 end msg 131131 ---
**Author:** ![donald](https://forums.interworx.com/letter_avatar_proxy/v4/letter/d/ac8455/32.png) [@donald](https://forums.interworx.com/u/donald)\ **Post date:** [April 8, 2022, 2:45pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/10 "2022-04-08T14:45:43Z")
and the other thing is i send email to info@zitunes.live but on the out put i can not see anything about zitunes ---
**Author:** ![donald](https://forums.interworx.com/letter_avatar_proxy/v4/letter/d/ac8455/32.png) [@donald](https://forums.interworx.com/u/donald)\ **Post date:** [April 8, 2022, 2:46pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/11 "2022-04-08T14:46:52Z")
## Message not delivered There was a problem delivering your message to **info@zitunes.live**. See the technical details below or try resending in a few minutes. The response from the remote server was: 451 mail server temporarily rejected message (#4.3.0) that is the bounce back ---
**Author:** ![IWorx-Jenna](https://forums.interworx.com/user_avatar/forums.interworx.com/iworx-jenna/32/41_2.png) [@IWorx-Jenna](https://forums.interworx.com/u/IWorx-Jenna)\ **Post date:** [April 8, 2022, 2:49pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/12 "2022-04-08T14:49:33Z")
That does not look like it would be the full output–it looks like just for a bounceback of a bounceback, since it is saying the sending email address is \<#@[]\> . Is [updates@muckem.com](mailto:updates@muckem.com) the email address you were sending to, or sending from? Please try the test again, this time with the following steps in this order: – Run the tail -f command on the server –Hit enter a few times, this gives a good space between old entries in the log and the new logging. –Send the test message –Copy paste here all new output ---
**Author:** ![IWorx-Jenna](https://forums.interworx.com/user_avatar/forums.interworx.com/iworx-jenna/32/41_2.png) [@IWorx-Jenna](https://forums.interworx.com/u/IWorx-Jenna)\ **Post date:** [April 8, 2022, 2:50pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/13 "2022-04-08T14:50:52Z")
> [@donald](#): > > 451 mail server temporarily rejected message (#4.3.0) I googled the bounceback email error for you. Here is some information that may be helpful for you to try to resolve it: [Top 5 causes for email error 451 Temporary local problem](https://bobcares.com/blog/top-5-causes-for-email-error-451-temporary-local-problem-please-try-later/) ---
**Author:** ![donald](https://forums.interworx.com/letter_avatar_proxy/v4/letter/d/ac8455/32.png) [@donald](https://forums.interworx.com/u/donald)\ **Post date:** [April 8, 2022, 3:10pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/14 "2022-04-08T15:10:13Z")
i have read but seem not o have a solid solution there ---
**Author:** ![IWorx-Jenna](https://forums.interworx.com/user_avatar/forums.interworx.com/iworx-jenna/32/41_2.png) [@IWorx-Jenna](https://forums.interworx.com/u/IWorx-Jenna)\ **Post date:** [April 8, 2022, 3:50pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/15 "2022-04-08T15:50:18Z")
Hello– We do not technically support the licenses or servers that Namecheap provides, since direct InterWorx support is reserved for direct customers. However, as a courtesy, if you submit a ticket to [support.interworx.com](http://support.interworx.com), and provide access to the server, I can take a look for you. You need to provide the IP, port if anything other than 22, and enable remote assistance: [How to Enable Remote Assistance — InterWorx documentation](https://appendix.interworx.com/current/nodeworx/general/how-to-enable-remote-assistance.html) -Jenna ---
**Author:** ![donald](https://forums.interworx.com/letter_avatar_proxy/v4/letter/d/ac8455/32.png) [@donald](https://forums.interworx.com/u/donald)\ **Post date:** [April 8, 2022, 4:06pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/16 "2022-04-08T16:06:50Z")
I have submited the ticket now ---
**Author:** ![IWorx-Jenna](https://forums.interworx.com/user_avatar/forums.interworx.com/iworx-jenna/32/41_2.png) [@IWorx-Jenna](https://forums.interworx.com/u/IWorx-Jenna)\ **Post date:** [April 8, 2022, 4:12pm UTC](https://forums.interworx.com/t/hello-guys-iam-not-receiving-remote-emqils/22688/17 "2022-04-08T16:12:47Z")
Just for posterity–this issue is directly related to your other ticket where ClamAV will not start. Both solutions were included in the response to that forum post.