Lets's encrypt SSL certificate, issues with mail clients.

[Nico]

@AlbaHost @d2d4j

Yeah, thanks to John who did help me I came this far, otherwise I would have gone to Directadmin…

[IWorx-Jenna]

@AlbaHost

Hey Jenna,

Thank you for your response, i actually was not concerned about support tickets because as per my experience you are very fast over the ticket response, my main concern is here on the forum and wiki/docs etc. I really love this software and wan’t that more and more users will use it. But as because i stated in my previous post due for the lack of support here, and too little wiki/docs it makes this beautyfull software shady. I really wish that you grow more and more, and that’s why i invited you to lowendtalk because each ISP,software devs/support etc are in there. In this way did directadmin growed alot. But it seems that your CEO don’t even wan’t to grow it… Now i understand why are here lack of support/wiki/docs because with 4 employees working hard it will not give the time to help/listen our requests here over the forum.
Anyway, thank you for taking the time to respond to this forum. Do you have any ETA for the issue with import from cPanel to interworx that is limited to the usernames no more than 8 characters and to support migration the whole user directory i.e /home/user/* instead of /home/user/public_html/*? Because we are still waiting for this issue to be fixed so that we can move to interworx from whm cpanel.

Cheers.

I remember your ticket, now. I am not really familiar with lowendtalk, and it is on my list of things to check out, but I haven’t had a moment to do so, yet.

I’m not sure what you are referring to regarding wiki/doc–do you mean public documentation? That does exist, here: https://www.interworx.com/support/

If you mean something else, would you be able to clarify?

Some of the articles for the support docs may have some wonky formatting at the moment–we recently migrated to a new Wordpress instance when the site was redesigned and…it didn’t go well. So I’ve been manually updating all of the docs to get them back up to snuff, but it has been a process, unfortunately. Work in progress, though.

We were recently purchased by Liquidweb as part of their merger with Nexcess (our parent company), so a LOT is in the works and restructuring/expanding is occurring, which will help with a balance to allow me to be more active on the forums and such.

Regarding the Cpanel import issue–I don’t have an ETA on a permanent fix at the moment, however, the issue can be worked around by following these steps:

-In NodeWorx, under Server > Settings, enable Debug mode. This will provide you access to the iworx database.
-Navigate to System Services > MySQL Server > PHPMyAdmin and choose iworxDB from the dropdown
-Click on Iworx > iworx and then select the SiteWorx table ( you will have to click the arrow in the menu to see the second page of tables)
-Using the Structure tab, check the box next to uniquename and then click Change. Up the value to 16 and then click Save

That will allow usernames longer than 8 characters to be imported.

If you’d like, I can do this for you, just bump your ticket for me in the helpdesk so I know the login info.

[d2d4j]

Hi

@AlbaHost @Nico @jenna

To be honest, the forums tends to be quiet because IW just works usually once setup

The import scripts are not perfect but then again, everything is fluid and changing and IW do an excellent job and trying to keep up

I think I would personally like to have quick support over support on forums as it usually resolved issues quicker and cleaner and I know IW do an excellent job of clear reasons for issues.

Then users usually post the resolution so it may help others.

Kudos to IW

Many thanks

John

[Nico]

@IWorx-Jenna
Hi Jenna, I double checked that value, on the servers I struggled to import longer than 8 characters in user-name, the value in the uniqname is varchar(16) so it looks to me the problem is not on the server but perhaps in the import script.
Kind regards,
Nico

[IWorx-Jenna]

@Nico

@IWorx-Jenna
Hi Jenna, I double checked that value, on the servers I struggled to import longer than 8 characters in user-name, the value in the uniqname is varchar(16) so it looks to me the problem is not on the server but perhaps in the import script.
Kind regards,
Nico

@Nico

I just checked the bug fix log, and it looks like we pushed through a hotfix earlier in the week that changed that field to 16 characters (I missed that one, so @AlbaHost , you should be good without going into the database). It was 8 prior to that. So if you just checked that table and saw it is 16, that is why. It was not 16 when you were having the import issues. If you want to test, try to import a Cpanel account with a username that is longer than 8 characters. It should import without that error, now, but let me know if it does, and update your ticket with the login credentials and how to reproduce so I can take a look.

[dadi01]

@AlbaHost

Oh, sorry then i misunderstood it, didn’t read the title…

Nico was referring to the mail SSL

[David384]

@Nico

Hi All,
Just wondering if the LE SSL certificate for the server name is/was a good decision as I have imported cPanel accounts and nearly everyone get the message that the SSL certificate is not trusted. It doesn’t matter if it are Apple devices or Windows based clients. Anyone experience with this or advice?

Nico

I have faced the same issue. Can anyone help me?

[d2d4j]

Hi David384

Welcome to IW forums

What exactly is your issue as I am not clear sorry

If you refer to email SSL, with qmail it uses only 1 SSL and no SNI so for email, you need to use your FQDN you use on server for email SSL

I believe qmail is on the roadmap to be changed which may include SNI capable but I may be wrong

Many thanks

John