Problems after Upgrading to v5.0.10

Dear IW staff,

This morning I noticed on my nodeworx that my nodeworx has upgraded to v5.0.10. I’m using VPS license on my VPS server with 2 Public ip address, 1 ip dedicated for my website, and another for name server. When I looked into dns server overview, i saw my NS ip in iterative column was changed from “running” to " Not in system ". Then I opened Ip management, it’s take so much time to loading the IP management page, and the page was not complete

and then after few hours there’s problems with the license. Here’s the problem from CLI

/home/interworx/cron/license.pex

The license server reports that the key 'INTERWORX_F704CDCxxxx has already been activated on a different IP. Please contact InterWorx Support.

The license will expired within 8 hours.

What must I do to fix this problem??

Thanks

Same issue with my VPS. Can’t sync the license the normal way.

There was a license-syncing issue for those runninng OpenVZ & Virtuozzo, which has since been resolved. The first thing to do is confirm that you’re running the most recent build (561) – if you’re not, then run:

yum clean all
yum update
~iworx/cron/license.pex --sync

If that doesn’t clear up the issues, then definitely open up a support ticket so we can take a look: https://support.interworx.com

Mine is OpenVZ and another update fixed the problem. Thank you!

By any chance was it to do with the network interface (venet0)? Before the license expired I noticed the firewall page layout breaking up but I attributed it to a missing end tag or CSS not loading properly in the new theme. It’s fine now.

Hats off to whoever produced Heliotrope. It’s slick, especially the slightly larger fonts.

I spoke too soon. I’m accessing Nodeworx but there’s now a notice about one or more update steps failing…that the server is in an unpredictable state. I’ll be logging a ticket shortly with remote access enabled.

[QUOTE=IWorx-Brett;22900]There was a license-syncing issue for those runninng OpenVZ & Virtuozzo, which has since been resolved. The first thing to do is confirm that you’re running the most recent build (561) – if you’re not, then run:

yum clean all
yum update
~iworx/cron/license.pex --sync

If that doesn’t clear up the issues, then definitely open up a support ticket so we can take a look: https://support.interworx.com[/QUOTE]
Thanks for the update, it’s fixed the problem, but there’s another issues, i have a notice “One or more upgrade steps have failed. Please enable Remote Access and log a support ticket with InterWorx at http://support.interworx.com as soon as possible, as your server is in an unpredictable state.”

Yes, we’ve had a couple reports of an upgrade steps failing error after correcting the license sync issue. To fix run:

~iworx/bin/upgrade.pex —version=5.0.10

Thanks again to you and Robert for taking care of it so quickly.