Registering license problem

General Interworx Control Panel Info General Inquries
1

[B]Hello Interworx Team,

I’ve problem when I want to register my license with [/B]

./goiworx.pex

this is the result :

+----------------------------------------------------------------------+
|                            Go! InterWorx                             |
+----------------------------------------------------------------------+

+----------------------------------------------------------------------+
|        The IP address (10.0.0.5) of this server was not set!         |
+----------------------------------------------------------------------+

continue? [y/N] y

+----------------------------------------------------------------------+
|                          License Key Setup                           |
+----------------------------------------------------------------------+

Please enter license key: NEXCESSNET_**********
You entered 'NEXCESSNET_**********'.

Is this correct? [Y/n] y
Validating license information... FAILED!
 * The server reports that the key 'NEXCESSNET_**********' is inactive.
   Please contact InterWorx support.

[B]How can I activate my license in my.interworx.com (my address to iworx is romain.canteau@wanadoo.fr) ?

Thank You in advance for your answers.
[/B]

2

Hi Gimly,

There was a little mix-up in billing today, so when you paid your invoice, your license didn’t get re-activated automatically. Your license is active now.

However, I must ask, why are you running goiworx.pex again? :slight_smile:

Socheat

3

Because I have change my server, now I use CentOS 4.3. I don’t have to run ./goiworx.pex ?

4

Did you reinstall the server, or physically move to a new server? If so, then yes, re-running goiworx.pex is the correct thing to do. If this is still the same install of InterWorx as before, then no, you do not want to run goiworx.pex a second time.

Socheat

5

[B]Ok socheat I have reinstall the server but when I want to activate the problem persist

[/B]

+----------------------------------------------------------------------+
|                            Go! InterWorx                             |
+----------------------------------------------------------------------+

+----------------------------------------------------------------------+
|        The IP address (10.0.0.5) of this server was not set!    [B]<== here I don't understand my server IP is this but my router IP is 217.128.228.124[/B]     |
+----------------------------------------------------------------------+

continue? [y/N] y

+----------------------------------------------------------------------+
|                          License Key Setup                           |
+----------------------------------------------------------------------+

Please enter license key: NEXCESSNET_***********
You entered 'NEXCESSNET_**********'.

Is this correct? [Y/n] y
Validating license information... FAILED!
 * The server reports this license key has already been activated on
   a different IP. Please contact InterWorx support. [B]<== and here I don't understand too[/B]

I must make a bad handling :confused::confused: (I didn’t have this problem on my old server)

6

The first warning you get is fine. It’s just warning you that you are using an internal IP. The second message means we need to reset the license for you. Open a support ticket w/ your license number and we’ll reset it for you.

FYI, for those curious: Reseting the license doesn’t mean giving you a new license or deleting your license. It simply means clearing the IP that the license is bound to so that you can use the license on any IP you wish.

Thanks,
Socheat

7

Ok Socheat, I open ticket. Thank you for your answers :slight_smile:

8

me was forgotten for the ticket snif snif :’( :’( … lol :wink: