# ScriptWorx install issue

**URL:** <https://forums.interworx.com/t/scriptworx-install-issue/12172>\
**Category:** General Discussion\
**Created:** [July 7, 2008, 9:07am UTC](https://forums.interworx.com/t/scriptworx-install-issue/12172 "2008-07-07T09:07:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![R-n-R](https://forums.interworx.com/letter_avatar_proxy/v4/letter/r/ba9def/32.png) [@R-n-R](https://forums.interworx.com/u/R-n-R)\
**Post date:** [July 7, 2008, 9:07am UTC](https://forums.interworx.com/t/scriptworx-install-issue/12172/1 "2008-07-07T09:07:45Z")

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I am trying to install SMF on a SiteWorx site. I am trying to install SMF into a directory that is located in a protected directory which the protected directory is in web root. The protected directory, lets call directory1 and the sub-directory in the directory1 directory is smf.

So the path is as follows (relative to root) /directory1/smf

When I go to install SMF from ScriptWorx, I get this error message:

> There was a problem creating the directory you specified. Make sure that all parent directories exist.

The parent directory DOES exist. Here is all the combinations I tried in the set up directory field in ScriptWorx:

directory1/smf  
/directory1/smf  
directory1/smf/  
/directory1/smf/

None of those worked. So I figured maybe the fact that /directory1 is “Protected” using File Manager, so I went and unprotected /directory1

Tried loading again and still having same issue.

Anyone have any ideas?

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**Author:** ![Paul](https://forums.interworx.com/user_avatar/forums.interworx.com/paul/32/6_2.png) [@Paul](https://forums.interworx.com/u/Paul)\
**Post date:** [September 25, 2008, 11:10am UTC](https://forums.interworx.com/t/scriptworx-install-issue/12172/2 "2008-09-25T11:10:42Z")

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As I recall this issue was dealt with via support ticket, just for the forum record.