# Unable to restore backup

**URL:** <https://forums.interworx.com/t/unable-to-restore-backup/13696>\
**Category:** Bugs\
**Created:** [October 24, 2014, 9:01am UTC](https://forums.interworx.com/t/unable-to-restore-backup/13696 "2014-10-24T09:01:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![system](https://forums.interworx.com/uploads/default/original/2X/4/40ab17cc34b792a0172b48ad1333b9ba9299a9a1.png) [@system](https://forums.interworx.com/u/system)\
**Post date:** [October 24, 2014, 9:01am UTC](https://forums.interworx.com/t/unable-to-restore-backup/13696/1 "2014-10-24T09:01:45Z")

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Hello,  
I will reinstall my server, I made test to restore accounts. If I try to restore get the following error:

```auto
/home/interworx/bin/import.pex --archive=/XXX.XXX-full-Oct.24.2014-17.46.35.tgz --ip-address=XXX.XXX.XXX.XXX --control-panel=siteworx   

Found --ipv4
XXX.XXX.XXX.XXX
Archive file : /XXX.XXX-full-Oct.24.2014-17.46.35.tgz
Working directory : /tmp/siteworxImportfzfc6O
Symlink Hunting
/bin/tar: This does not look like a tar archive
/bin/tar: Skipping to next header
/bin/tar: Archive contains obsolescent base-64 headers
/bin/tar: Error exit delayed from previous errors
Done Symlink Hunting
/bin/tar: This does not look like a tar archive
/bin/tar: Skipping to next header
/bin/tar: Archive contains obsolescent base-64 headers
/bin/tar: Error exit delayed from previous errors
extract archive failed
Could not extract archive : /XXX.XXX-full-Oct.24.2014-17.46.35.tgz

```

How can I restore it? MC can’t open the compressed backup too, it says XXX.XXX-full-Oct.24.2014-17.46.35.tgz doesn’t look like a tar archive.  
Thank you!

---

<div class="post-metadata">

**Author:** ![system](https://forums.interworx.com/uploads/default/original/2X/4/40ab17cc34b792a0172b48ad1333b9ba9299a9a1.png) [@system](https://forums.interworx.com/u/system)\
**Post date:** [October 24, 2014, 9:54am UTC](https://forums.interworx.com/t/unable-to-restore-backup/13696/2 "2014-10-24T09:54:20Z")

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A quick hack: Extract the tar file from tgz (I made with Total Commander and uploaded after), then run the mentioned script with the modified extension. The account is now restored!