# WHMCS Provisioning problems

**URL:** <https://forums.interworx.com/t/whmcs-provisioning-problems/12933>\
**Category:** General Inquries\
**Tags:** whmcs, user-provisioning, interworx\
**Created:** [July 25, 2011, 12:52am UTC](https://forums.interworx.com/t/whmcs-provisioning-problems/12933 "2011-07-25T00:52:04Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Evanion](https://forums.interworx.com/letter_avatar_proxy/v4/letter/e/ee59a6/32.png) [@Evanion](https://forums.interworx.com/u/Evanion)\
**Post date:** [July 25, 2011, 12:52am UTC](https://forums.interworx.com/t/whmcs-provisioning-problems/12933/1 "2011-07-25T00:52:04Z")

</div>

Hey  
We can’t seem to get Interworx and WHMCS to play together. ☹  
When we try to provision a new user via the WHMCS system, we get an error 500.

general info:  
WHMCS is hosted on the same server.  
API key is added in the server info in WHMCS  
Superadmin (Master) is added to the server info.  
Server info in WHMCS:  
hostname: snowpeak.se  
IP: the external IP for the server  
Nameservers: 2 nameserver urls to the same server (directs back to the same server)  
Type: Set to interworx  
User info: Interworx master admin  
API key without start and end tags.  
Secure is set to not use SSL Mode as we don’t have a real certificate yet (got selfsigned - not activated for the snowpeak vhost).

This is our most critical problem right now.  
Any help would be apreciated, as I have been sitting with this for a week now!

Best Regards  
Mikael Pettersson  
Snowpeak Hosting

---

<div class="post-metadata">

**Author:** ![darknet](https://forums.interworx.com/letter_avatar_proxy/v4/letter/d/dfb087/32.png) [@darknet](https://forums.interworx.com/u/darknet)\
**Post date:** [July 25, 2011, 8:08am UTC](https://forums.interworx.com/t/whmcs-provisioning-problems/12933/2 "2011-07-25T08:08:28Z")

</div>

Hi,  
are you read this link?  
[http://docs.whmcs.com/InterWorx](http://docs.whmcs.com/InterWorx)

If WHMCS is installed on the same InterWorx server that you will be setting up accounts on…

When as part of the account creation process InterWorx restarts apache, it will kill the WHMCS process, causing a problem. To prevent that, edit /usr/local/interworx/iworx.ini, and change the line

force\_graceful=“0”  
to  
force\_graceful=“1”

See the image below for the correct configuration:  
[http://imageshack.us/photo/my-images/813/immagineyiv.png/](http://imageshack.us/photo/my-images/813/immagineyiv.png/)

---

<div class="post-metadata">

**Author:** ![Evanion](https://forums.interworx.com/letter_avatar_proxy/v4/letter/e/ee59a6/32.png) [@Evanion](https://forums.interworx.com/u/Evanion)\
**Post date:** [July 25, 2011, 8:48am UTC](https://forums.interworx.com/t/whmcs-provisioning-problems/12933/3 "2011-07-25T08:48:07Z")

</div>

Yea, done that.

---

<div class="post-metadata">

**Author:** ![IWorx-Dan](https://forums.interworx.com/letter_avatar_proxy/v4/letter/i/d2c977/32.png) [@IWorx-Dan](https://forums.interworx.com/u/IWorx-Dan)\
**Post date:** [July 25, 2011, 2:28pm UTC](https://forums.interworx.com/t/whmcs-provisioning-problems/12933/4 "2011-07-25T14:28:47Z")

</div>

Open a support ticket with login SSH root login details and also admin login to the whmcs system. We might be able to figure out what’s wrong. 🙂

---

<div class="post-metadata">

**Author:** ![Evanion](https://forums.interworx.com/letter_avatar_proxy/v4/letter/e/ee59a6/32.png) [@Evanion](https://forums.interworx.com/u/Evanion)\
**Post date:** [July 26, 2011, 12:57am UTC](https://forums.interworx.com/t/whmcs-provisioning-problems/12933/5 "2011-07-26T00:57:49Z")

</div>

It was SOAP that was missing, Will ask WHMCS to add that to their documentation/preinstall check.

For anyone else that finds this thread with the same problem: ‘yum install php-soap’ and restart apache.