Clamav update failed

NodeWorx
1

Hello, I received this error from clamav this morning.

ERROR: Update failed.
ERROR: Database update process failed: Connection failed
ERROR: Update failed for database: daily
Giving up on https://database.clamav.net…
ERROR: Can’t download daily.cvd from https://database.clamav.net/daily.cvd
ERROR: Download failed (35) ERROR: Message: SSL connect error
daily database available for update (local version: 27082, remote version: 27086)
Trying again in 5 secs…
WARNING: Can’t download daily.cvd from https://database.clamav.net/daily.cvd
WARNING: Download failed (35) WARNING: Message: SSL connect error
daily database available for update (local version: 27082, remote version: 27086)
Trying again in 5 secs…
WARNING: Can’t download daily.cvd from https://database.clamav.net/daily.cvd
WARNING: Download failed (35) WARNING: Message: SSL connect error
daily database available for update (local version: 27082, remote version: 27086)
ClamAV update process started at Tue Nov 7 07:32:26 2023
Received signal: wake up

I have more servers and the others appear to be working, only 1 does this happen. What can it be?

2

Hello–

What operating system is the server using?

Thanks,
-Jenna
Friendly Neighborhood InterWorx Support Manager

3

Centos 7 the other is Centos 7 too

4

Hello–

Okay, good. The SSL bit is something that could happen on EL6, so I wanted to make sure.

Try running freshclam at the command line. That will try the download again, and may give more information if it fails (though it may just give the same output).

If that does not work, unfortunately, it’s a bit difficult to diagnose what is occurring just from this message, especially as it is not systemic.

If you are a direct customer (meaning you purchased your license from interworx.com), submit a ticket to support.interworx.com (instructions can be found here: InterWorx Direct Support Guide — InterWorx documentation)

If you are not a direct customer, you’ll want to open a support ticket with your hosting or server provider–whomever you purchased the license from.

Thanks,
-Jenna

5

Hello Jenna.

After i running freshclam, this error:

ERROR: /var/log/clamav/freshclam.log is locked by another process
ERROR: Problem with internal logger (UpdateLogFile = /var/log/clamav/freshclam.log).
ERROR: initialize: libfreshclam init failed.
ERROR: Initialization error!

What I did was restart the service and tried the update again.

Clamd successfully notified about the update.

Solved the problem. Thanks for helping.