I have a user who wants to have all incoming and outgoing email from an email account in Siteworx (v. 6) copied to him so he can monitor an employee’s communication with customers.
I experimented with the “Send copy to” section in Siteworx -> Email -> Mailboxes, but although I have had no problems sending and receiving with the email account, no address I put in the “Send copy to” field receives a copy of sent or received emails.
I can set up an alias for the employee’s email account, at which point Siteworx adds the employer’s email address to the “Send copy to” field for the employee’s email account and copies of incoming messages do go from the employee’s account to the employer’s, but that leaves me with the problem of copying outgoing messages.
Apparently, the employer doesn’t want to rely on having the employee add him as a CC each time he sends an email. Is there a way to copy all outgoing messages from a Siteworx v. 6 email account to another account on the same domain?