Hello guys iam not receiving remote emqils

I can not receive remote emails to my vps server iam only reciving local emails


Unfortunately, that is not a lot of information to go on. Where did you purchase your license/server/hosting from? They would be a good point of contact for you to help you troubleshoot and resolve this issue.

If you have access to the command line of your server as root, I would recommend sending a test email from an account outside of the server, and run tail -f /var/log/send/current at the command line. That will show in real time if the message is coming into the server. Also, you may get a bounce back to your remote account with a helpful error message as to why the message is not being sent.


I host with name cheap and they say you need to ask your administrators of which iam the admin


Did you try the troubleshooting steps I laid out?


Iam trying right now


Thats what i got


For the future, please just copy/paste the output of what you see in your terminal. That picture is next to impossible to read. :frowning:

I think it says that there is a “no such email box” error.

– Does the email address you are trying to send to exist on the server? You can see this by logging into SiteWorx for the account and looking under Hosting Features > Email > Mailboxes
–Is this domain supposed to be using an outside mail service?
–Are you using Namecheap’s email forwarding service?


Also, because that image is so hard to read, please also include a copy/paste of what is shown, there.

@40000000625049bc220140ec info msg 131131: bytes 1937 from <#@[]> qp 14604 uid 1 01
@40000000625049bc22adeff4 starting delivery 14658: msg 131131 to local muckem.co m-updates@muckem.com
@40000000625049bc22adf7c4 status: local 2/10 remote 0/255
@40000000625049bc22adfbac delivery 14657: success: did_0+1+0/qp_14604/
@40000000625049bc22adfbac status: local 1/10 remote 0/255
@40000000625049bc22adff94 end msg 131117
@40000000625049bc26332acc delivery 14658: failure: Sorry,no_mailbox_here_by_tha t_name.(#5.1.1)/
@40000000625049bc26353254 status: local 0/10 remote 0/255
@40000000625049bc2635edd4 triple bounce: discarding bounce/131131
@40000000625049bc263672a4 end msg 131131

and the other thing is i send email to info@zitunes.live but on the out put i can not see anything about zitunes

Message not delivered

There was a problem delivering your message to info@zitunes.live. See the technical details below or try resending in a few minutes.
The response from the remote server was:

451 mail server temporarily rejected message (#4.3.0)

that is the bounce back

That does not look like it would be the full output–it looks like just for a bounceback of a bounceback, since it is saying the sending email address is <#@[]> . Is
updates@muckem.com the email address you were sending to, or sending from?

Please try the test again, this time with the following steps in this order:

– Run the tail -f command on the server
–Hit enter a few times, this gives a good space between old entries in the log and the new logging.
–Send the test message
–Copy paste here all new output

I googled the bounceback email error for you. Here is some information that may be helpful for you to try to resolve it: Top 5 causes for email error 451 Temporary local problem

i have read but seem not o have a solid solution there


We do not technically support the licenses or servers that Namecheap provides, since direct InterWorx support is reserved for direct customers. However, as a courtesy, if you submit a ticket to support.interworx.com, and provide access to the server, I can take a look for you.

You need to provide the IP, port if anything other than 22, and enable remote assistance: How to Enable Remote Assistance — InterWorx documentation


I have submited the ticket now

Just for posterity–this issue is directly related to your other ticket where ClamAV will not start. Both solutions were included in the response to that forum post.