Invalid InterWorx-CP License

Help! I had two servers that got same problem on same day. The following steps done on one of server, but the issue still can not be solved.

  1. Sync the time and run sync according to Guideline:
    service ntpd stop
    ntpdate bitsy.mit.edu
    service ntpd start

/home/interworx/cron/license.pex --sync

Without any problem! But problem still there, can not access the cp due to the invalid licenses.

Checked MyIworx for Licenses, license status still active, but last Check-in time is 2007-10-25 18:16.

  1. I checked InterWorx-cp log

cd /usr/local/interworx/var/log/

grep license.php iworx.log
Oct 15 18:16:02 license.php [info] script begin
Oct 15 18:16:02 license.php [debug] license.php
Oct 15 18:16:04 license.php [info] license syncd successfully
Oct 15 18:16:04 license.php [info] script end
Oct 16 00:16:01 license.php [info] script begin
Oct 16 00:16:01 license.php [debug] license.php
Oct 16 00:16:04 license.php [info] license syncd successfully
Oct 16 00:16:04 license.php [info] script end
Oct 16 06:16:02 license.php [info] script begin
Oct 16 06:16:02 license.php [debug] license.php
Oct 16 06:16:04 license.php [info] license syncd successfully
Oct 16 06:16:04 license.php [info] script end
Oct 16 12:16:01 license.php [info] script begin
Oct 16 12:16:01 license.php [debug] license.php
Oct 16 12:16:03 license.php [info] error syncing license: * XMLRPC error encountered.
Oct 16 12:16:03 license.php [info] script end
Oct 16 18:16:01 license.php [info] script begin
Oct 16 18:16:01 license.php [debug] license.php
Oct 16 18:16:02 license.php [info] error syncing license: * XMLRPC error encountered.
Oct 16 18:16:02 license.php [info] script end
Oct 17 00:16:01 license.php [info] script begin
Oct 17 00:16:01 license.php [debug] license.php
Oct 17 00:16:02 license.php [info] error syncing license: * XMLRPC error encountered.
Oct 17 00:16:02 license.php [info] script end
Oct 17 06:16:01 license.php [info] script begin
Oct 17 06:16:01 license.php [debug] license.php
Oct 17 06:16:02 license.php [info] error syncing license: * XMLRPC error encountered.
Oct 17 06:16:02 license.php [info] script end
Oct 17 12:16:01 license.php [info] script begin
Oct 17 12:16:01 license.php [debug] license.php
Oct 17 12:16:02 license.php [info] error syncing license: * XMLRPC error encountered.
Oct 17 12:16:02 license.php [info] script end
Oct 17 18:16:01 license.php [info] script begin
Oct 17 18:16:01 license.php [debug] license.php
Oct 17 18:16:02 license.php [info] error syncing license: * XMLRPC error encountered.
Oct 17 18:16:02 license.php [info] script end
Oct 18 00:16:01 license.php [info] script begin
Oct 18 00:16:01 license.php [debug] license.php
Oct 18 00:16:02 license.php [info] error syncing license: * XMLRPC error encountered.
Oct 18 00:16:02 license.php [info] script end
Oct 18 06:16:02 license.php [info] script begin
Oct 18 06:16:02 license.php [debug] license.php
Oct 18 06:16:06 license.php [info] error syncing license: * XMLRPC error encountered.
Oct 18 06:16:06 license.php [info] script end
Oct 18 12:16:02 license.php [info] script begin
Oct 18 12:16:02 license.php [debug] license.php
Oct 18 12:16:02 license.php [info] error syncing license: * XMLRPC error encountered.
Oct 18 12:16:02 license.php [info] script end
Oct 18 15:49:55 license.php [info] script begin
Oct 18 15:49:55 license.php [debug] license.php --sync
Oct 18 15:49:56 license.php [info] error syncing license: * XMLRPC error encountered.
Oct 18 15:49:56 license.php [info] script end
Oct 18 15:59:01 license.php [info] script begin
Oct 18 15:59:01 license.php [debug] license.php --sync
Oct 18 15:59:02 license.php [info] error syncing license: * XMLRPC error encountered.
Oct 18 15:59:02 license.php [info] script end
Oct 18 16:27:33 license.php [info] script begin
Oct 18 16:27:33 license.php [debug] license.php --sync
Oct 18 16:27:34 license.php [info] error syncing license: * XMLRPC error encountered.
Oct 18 16:27:34 license.php [info] script end

  1. Try to restart the /etc/init.d/iworx

./iworx stop

Stopping InterWorx-web: [ OK ]
Stopping InterWorx-db: [ OK ]

./iworx start

Starting InterWorx-db: [ OK ]
iworx-web: Could not determine the server’s fully qualified domain name, using 127.0.0.1 for ServerName
Starting InterWorx-web: [ OK ]
license file is invalid and/or expired
Binding IP Aliases: [FAILED]

Can not Binding IP Aliases, should be due to invalid license.

  1. There is no changes that day (Oct 16), sure, because there is no ssh login that day

last

root pts/1 203.117.92.2 Thu Oct 18 16:04 still logged in
guxingfu pts/0 203.117.92.2 Thu Oct 18 15:46 still logged in
guxingfu pts/0 203.117.92.2 Thu Oct 18 14:01 - 14:02 (00:00)
guxingfu pts/0 203.117.92.2 Thu Oct 18 08:55 - 13:57 (05:01)
root pts/0 cm144.gamma155.m Wed Oct 17 22:26 - 22:48 (00:21)
root pts/0 cm144.gamma155.m Mon Oct 15 23:38 - 23:46 (00:08)
guxingfu pts/0 cm144.gamma155.m Mon Oct 15 22:27 - 23:17 (00:49)
guxingfu pts/0 cm144.gamma155.m Tue Oct 9 11:40 - 11:41 (00:00)
guxingfu pts/0 203.117.92.2 Tue Oct 9 11:32 - 11:33 (00:00)
root pts/0 203.117.92.2 Wed Oct 3 08:33 - 09:37 (01:04)

wtmp begins Wed Oct 3 08:33:57 2007

Had searched InterWorx Forum, can not find solution, help needed, please.

Clearly you missed the Announcement a few days ago in the Announcements forum:

http://www.interworx.com/forums/showthread.php?t=2571

Thank you a lot. I just update one server, successful !

Seems I need to check the forum everyday.

Thanks again.