Siteworx domain email error = 554 5.7.1 <name@domainame.io>: Relay access denied

SiteWorx
21

Hello–

I responded to your ticket, as well, but just in case you did not see it, you still have to enable remote assistance.

Thanks
-Jenna

22

Yes! I have enabled it here. My apologies for the slow reply.

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23

Hello–

That is not where it needs to be enabled–that doesn’t enable anything, it’s just a dropdown to tell us if you enabled it in NodeWorx. The support desk is not connected to your server in any way.

As I said above, to enable Remote Assistance you have to log into NodeWorx. On the lefthand menu there is a tab that says Remote Assistance. That is where you enable it. Select the YES checkbox and then click Submit.

Thanks
-Jenna

24

Ah my sincreley apologies I do not know you mean this one.

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Yes I have enable it for the support staff now

25

Hello–

I was able to access this time. I’ll be responding in the ticket from now on.

Thanks
-Jenna

26

Alright thank you very much