Siteworx must have a very simple support ticketing system.
For example:
A siteworx user needs something extra in his account. For example a new extra mail account or something else.It will submit a ticket to his reseller.
Then the reseller check out any problem answer through this system.
I don’t mean to create something fancy like cerberus helpdesk, but just a simple form that submits data to mysql and reseller can view his related tickets.
This sounds like a nice function indeed. Nothing fancy, just being able to give the person putting in the support request a few options (like support, sales, etc) and then tag the messages accordingly. Perhaps an email-notification function added to that too.
Yes something like that would be nice. And I agree allow a email notification to be sent to any email that the NodeWorx Admin would like, so I could send it to my Support Desk using Email Piping.
Thanks for the suggestion, we’ll take it into consideration. If we do add something like this, it will more likely be some sort of integration into an existing ticket system, rather than a “TicketWorx-Lite”