Hello guys
I changed my server and tried to install a fresh version of interworx . Now i have big problems in a fresh CENTOS6.5 ınterworx 5.0.15 install .
First of all after installation and entering license key i got :
“replyCode: 500replyText: Generic Server Issue
replyData:
null”
after i log in to panel , system graphs are not working . (image attached)
when i try to import a backup file i got error :
“B Error: connect failed [nativecode=Client does not support authentication protocol requested by server; consider upgrading MySQL client] ** mysql://iworx:fjt8wn1lkj@unix(/var/lib/mysql/mysql.sock)/mysql”
and when i go into mysql server page it just looks like running but no version information or settings available
What is wrong with interworx new installs ??? how can i install older versions of interworx ? im dealing with this for two days , websites are down and people are pissed off !!! help me urgent plzz
all i did install a fresh interworx on a fresh centos 64 bit v6.5, and change the status of ip to shared and try to import backup .
i got the license from licensecart and as far as i know if the license is not directly from interworx , the support will not help me with it , i guess i need to contact licensecart support for this and again i am not sure when they will reply , i need to get this fixed fast
Mikes truly great with IW but as this is an IW install issue, I’m thinking they’ll correct it.
If you open an IW support ticket directly, please ensure you include this post.
If you open a ticket with licensecart, again please include this ticket but I know mike reads this forum regularly.
Please note though, if you need support for other issues, you would be best advised to go through licensecart, as it would not be an install failure due to IW.
This is John’s solution how I made. But as John wrote, if you are not too sure better to open a support ticket! If you want to do yourself, make backup!
Open iworx.ini file and check [mysql] section, there is the mysql password in rootdsn line (rootdsn=“mysql://iworx:XXXXXXXXXXX@unix(/var/lib/mysql/mysql.sock)/mysql”). XXXXXXXXXXX is your password
Open my.cnf file and append the following lines to [mysqld] section: old_passwords=1 and skip-grant-tables
Restart mysql
mysql -u root
5A. UPDATE mysql.user SET Password=PASSWORD(‘XXXXXXXXXXX’) WHERE User=‘iworx’;
5B. quit
You’re welcome! Are the graphs working good after fixing mysql? What about the activation problem? Did you remove skip-grant-tables option? It’s very important!
yes the graphs now working and i can successfully import websites , i already passed the activation so i am not sure if it is fixed or not . i removed the skip-grant-tables as you advised but old_passwords=1 is still there in config file .
The graphs data is held in the MySQL I believe, so I would expect it to start showing as expected.
The old password =1 is required, remember there are 2 MySQL versions installed, 1 for IW (ver4) and 1 for hosing (ver 5). If you remove or change old password to 0, then you will encounter issues due to hashing difference. This is not insurmountable but unless you understand the differences, may stop you for a while.
Glad it’s all working now and welcome to the forums, there’s a good crowd here who are knowledgable and like to help where we can
The current version uses: 5.1.73 for hosting and 4.0.21 for IW
The alpha uses: 5.5.40 MariaDB for hosting and 5.5.30 (iworx-db-55, I don’t know what kind of server is it exactly, I didn’t check) for IW, both using new hash algorithm
Thanks for your patience with this issue – it’s now resolved. If you see anything resembling it in the future, though, submit a ticket at https://support.interworx.com
Excellent news, thanks.
I have tested this and can confirm all is well and works as expected.
Port 587 is not shown in Firewall, and not open after install - easily remedy by adding it into firewall though.
You guys rock
Many thanks
John
Excellent news, thanks.
I have tested this and can confirm all is well and works as expected.
Port 587 is not shown in Firewall, and not open after install - easily remedy by adding it into firewall though.
You guys rock
Many thanks
John[/QUOTE]
